Front-of-House Excellence3 lesson(s)
Dining & Restaurants · Beginner
Hosting and Guest Relations
By admin · Run the door like a pro: warm first impressions, accurate reservations, honest waitlist management, and the relationship skills that turn first-time guests into loyal regulars.
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About this course
The host station is the control center of the front of house. This classroom covers the complete role of the host, from the first smile that greets a guest to the reservation book, the waitlist, and the small personal touches that keep people coming back. You will learn how to manage bookings with accuracy, quote wait times honestly, seat guests in a way that keeps the floor balanced, and capture the guest details that power loyalty. Strong hosts run a calm, organized door, and that calm sets the standard for the entire restaurant experience.